Customer Success Product Pages
Tools Used: Adobe Creative Suite, Figma
Skills Used: Marketing Strategy, User Experience (UX), Art Direction, Cross-Team Collaboration, Problem Solving, Project Management, Leadership
The existing Customer Success web pages were built on an outdated platform and needed a fresh, modern design to align with Salesforce's current product pages. The goal was clear: refresh and elevate these pages to feel more engaging, visually cohesive, and timeless—all while ensuring consistency with the broader Salesforce.com web experience.
Leading the design effort, I worked on the migration of the Customer Success Overview, Professional Services Overview, Standard Success Plan, and Signature Success Plan pages into the new Salesforce UX system. Each page featured unique, dynamic content tailored to specific programs and customer resources.
Throughout the process, I collaborated closely with Customer Success program experts, copywriters, and developers to ensure a seamless transition. The result was a refreshed, user-friendly experience that better represented the value of Salesforce’s Customer Success offerings.
